Tax treatment
No GST or other tax is collected in this checkout currently. Tax collection will only be enabled after registration and professional confirmation of the applicable treatment. Setup and monthly plan payments are separate.
Activation and onboarding
The one-time ₹1,499 fee covers the custom setup scope agreed before payment: business onboarding, initial agent configuration, basic workflows, knowledge setup and testing. We arrange a custom-agent demo and agreed in-scope revisions before you choose a monthly plan. It does not include unlimited changes, guaranteed results, unsupported integrations or a guaranteed phone number. Telephony availability and third-party costs must be confirmed separately. A materially separate deployment requires a separate quote.
Activation refunds
The activation fee is fully refundable before onboarding or provisioning begins. Once infrastructure provisioning, agent configuration, phone-number allocation, workflow preparation or other onboarding work begins, it becomes non-refundable. If we cannot deliver the agreed initial deployment due to a limitation on our side, it will be refunded. Customer-specific third-party costs disclosed in advance may be deducted where legally permissible.
Subscription start and refunds
The first subscription month begins at production activation, unless a different date is agreed in writing. Onboarding alone does not consume that period. If we determine before activation that the agreed deployment cannot be delivered, the unused subscription amount will be refunded. After activation, monthly fees are generally non-refundable for the active period, except for material failure to provide the subscribed service, refunds required by law, or a refund expressly approved by Dialit.ai.
Usage and cancellation
Included minutes begin with the monthly billing cycle and expire at its end without rollover unless agreed otherwise. Extra minutes use the selected plan's rate. Disclosed WhatsApp/BSP messaging, premium telephony and customer-specific integration charges may be separate. Customers may choose not to renew. Cancellation stops future renewals and does not automatically refund the current period.
No automatic recurring billing
Activation and the monthly plan are collected as separate payments, with scope, payment timing and all applicable charges disclosed before payment. The subscription period begins at production activation unless agreed otherwise in writing. Renewals are collected manually. Automatic billing stays disabled until the mandate flow is verified and the customer separately authorises it. Questions or cancellation requests: eshwar@dialit.ai.